Our People

Ian’s background in the security sector spans more than 20 years and includes work with national security firms as well as running his own business. In his role as Group Operations Director at Gough and Kelly, which he’s had since 2011, Ian looks after sales, guarding and G&K’s 24-hour control room as well as taking a proactive, hands-on role on many customer accounts.  Ian is a qualified Safety Officer and works at various events including Castleford Tigers and Leeds United.

James joined Gough & Kelly in 2005. With 16 years of dedication, he successfully managed and developed the finance team while the company experienced significant growth, expanding fourfold in size.

In 2022, James embraced a company-wide role to support the future growth of the business. He now oversees all areas of the Group, steering it towards further success.

James and the board share a collective vision of expanding and enhancing the business. They emphasise investing in people and cultivating a strong internal team to deliver exceptional customer service. They believe that a business's success is fundamentally rooted in the well-being and capabilities of its employees, enabling them to deliver the best possible outcomes for their customers.

Originally from Bridlington, James currently lives in North Yorkshire with his wife and two young children, cherishing a fulfilling family life alongside his professional achievements.

Andy has been in the electronic security market for over 20 years with a specialist focus on CCTV systems across public sector, blue chip and blue light services.  Andy also successfully ran his own business for 14 years before Gough & Kelly acquired Andy’s company in 2017.  Andy is responsible for electronic security business development and strategy and has been a key architect in the new technology and cloud-based CCTV solutions Gough & Kelly now offer.  In addition to leading the electronic security sales team, Andy also has a hands-on approach to testing and developing new technologies and security solutions for Gough & Kelly customers.

Matthew’s background in security spans over 17 years and includes working with national security firms. In his role at Gough & Kelly, Matthew oversees our Technical Division, is a key member in Company Mergers, and takes a hands-on approach with all customer accounts.  

Matthew firmly believes empowerment is the key to maintaining an engaged, motivated, and high-performing workforce that yields customer happiness and loyalty.  

Outside work, Matthew is a UEFA C Qualified football coach and coaches at a grassroots level with the local community.

Michael joined Gough & Kelly 21 years ago as an Engineer. He has recently been promoted to an Senior Key Account Manager in our Sales team. His current role enables him to pass on his knowledge and experience to our customers, provide design, pricing and account management support, as well as setting up his own projects for the engineering team to complete. In his spare time Michael enjoys spending time with his family, especially when it comes to Sunday morning football tournaments with his young sons.

Helen brings over 10 years’ experience in the Security Industry to Gough & Kelly’s Sales Team. As Internal Sales Manager, Helen oversees the daily running of internal Sales and provides support to the growing Sales Team. Outside of G&K, Helen is a keen cyclist, taking on long distance events in the UK and further afield, and teaches a regular Yoga class at the weekends.

Adam began his career as an Engineer and has since worked in the electronic security industry for over 20 years. Adam joined Gough & Kelly in 2018 and managed the Service Team as Engineering Operations Manager, however, has recently taken on the role as Account Manager within our ever-growing Sales department. Outside of work, Adam enjoys spending time with his young family, walking, and he is an avid follower of Rugby League.

Andy has over 20 years of experience in the alarms and CCTV industry. He started out as an apprentice and progressed to engineer before running his own local security business for 12 years which recently merged with Gough & Kelly. In his daily role, Andy creates proposals for clients who require upgrades, alterations and/or repairs to their security systems. Out of work Andy is a family man and dedicates much of his time to his 3 boys and their love of football. Andy also likes a game of football too!

Emily first joined Gough & Kelly in 2021 as an Event Steward whilst studying PR and Brand Communication at university. Emily has now joined the team full-time as PR and Marketing Coordinator responsible for company’s internal and external marketing efforts, including digital campaigns, promotional events, and charity events.

In her spare time, Emily likes to travel and explore different countries around the world.

Maisy Proctor has recently joined the Sales Team as a Sales Administration Apprentice, supporting the sales team by keeping everyone organised and completing background administrative duties. Maisy has 2 years of Accounts and Admin experience and is excited to progress in her career. Outside of work, she likes to go to music events and socialise with friends and family.

Sean’s previous experience in the security and manned guarding sectors have enabled him to progress to the role of Operations Manager at Gough and Kelly. He now manages the provision of security for G&K's client base, maintaining existing client relationships, whilst working with the operations team to further build the business through G&K’s manned guarding portfolio.

Jason has worked for Gough and Kelly for almost 10 years, starting as an Events Safety Steward in 2013. Since then, he has naturally progressed through the company and has recently been promoted to Operations Manager. As a result of working in multiple different roles at Gough & Kelly, Jason’s skillset and experience is very versatile and, therefore, transferable to his new position. Within this role, Jason manages security provisions for events, stadiums, and static sites. Outside of work, he enjoys keeping fit and going to gigs, concerts and shows, and socialising with his colleagues.   

Nathan is one of Gough & Kelly’s CMgr MCMI Chartered managers who looks after our Event department and holds a Level 5 in Crowd Management. Nathan manages the day-to-day employee, client, and customer side of G&K Events, as well as running the major events for the company. Nathan has a background in security and has worked at Gough and Kelly since 2011. He is also one of our Close Protection leads and a FREC3 medic. In his spare time, he enjoys spending time with his dog, keeping fit in the gym and socialising.

Ben joined Gough & Kelly as Security Operations Manager in November 2022. Having graduated from the University of London in 2005, Ben spent over 16 years working in a variety of roles within policing. Ben brings his extensive experience into his new role, where he is responsible for the 24-hour Control Room in Leeds and security staff on static sites across the country. Ben also assists  with the Gough & Kelly staff deployed on match days at Leeds United. Outside of work, Ben enjoys spending time with his wife and their three children. 

Dan’s experience and background in the Security Industry spans more than 15 years and includes working directly on static sites, managing the Control Room and team leadership as well as running external project teams. Dan has recently moved into a new role within the company of Security Project Manager and looks after internal projects and implementations for our Security Division. Dan prides himself on his ability to "think outside the box" to find optimal solutions for both the company and customers alike. In his spare time, Dan loves spending time with his 4 children (soon to be 5) and is a very passionate and avid Rugby League follower.

Maddie joined Gough & Kelly in March 2022 as an Admin Assistant. In her new role of Administrative Coordinator, Maddie helps various departments at Gough & Kelly, primarily assisting our Events and Security team by monitoring and managing our events training portal. Maddie is also responsible for updating all keyholding information for our sites, processing the keyholding response invoices and assisting Accounts with subcontractor invoices. In her spare time Maddie enjoys watching Castleford Tigers and spending time with family & friends.

Daphi joined Gough & Kelly in July of 2022 as our Events Administrator and is responsible for recruiting and interviewing SIA and Safety Stewards, along with staffing the events, completing the time sheets post event. Daphi also works closely with our Accounts team to make sure our staff get paid properly and on time. When not working, you can find Daphi watching basketball, hiking through the great outdoors, and listening to music. Her ultimate goal is to use her creative skills to create memorable experiences.

Richard has worked in the Security industry for over 19 years and specialises in corporate security, key holding, CCTV monitoring and access control. He is involved in the day to day running of several major projects and sites. To successfully run these, he actively coordinates the activities of various departments across his division. He is comfortable working with people on all levels and has an excellent commercial approach to solving problems and developing business processes. His proven people management skills give him the ability to manage performance and motivate staff on both an individual and team level. His 2nd Dan black belt in kickboxing gives him the confidence to handle most situations that may arise in his role. He is chief advocate for the Armed Forces Covenant, aiming for Gough & Kelly to become a gold award member of the employee recognition scheme.

Paul is our York Operations Manager, he prides himself on having over 10 years’ service within the company, he enjoys building his knowledge on first aid and is now the in-house Emergency Responder for West Offices. As our York Division expands, Paul continues to build his knowledge and experience within new sites. This will enable G&K’s York division to continue to grow and be successful.

Ben joined Gough and Kelly in February 2018 as a Security Officer. Since then, Ben has progressed within the company and has recently been promoted to CCTV & Compliance Manager. In his new role, Ben manages designated sites across York city centre and works closely with G&K’s service department. Ben manages CCTV projects within York and co-ordinates events at York Stadium, as well as working a variety of different events across country. In his spare time, Ben enjoys updating and repairing cars and playing Airsoft with friends.

Del has been with Gough & Kelly for over 10 years and is the site supervisor at West Offices, the home of the City of York council. Del is the in-house trainer for all new staff starting at West Offices and conducts regular orientations and inductions. Del prides himself on high standards and continues to improve his overall knowledge of the security industry, whilst leading by example at West Offices on behalf of Gough & Kelly.

As Gough & Kelly’s Engineering Operations Manager, Mick is responsible for all engineering operations and for the training of our Engineers in all aspects of security installations. He is the main point of contact for any troubleshooting or problem solving and offers technical support to the rest of the G&K team. Over the course of his career, he has worked in all disciplines from standalone to multi-country systems.  In his spare time, Mick enjoys bouldering and sport climbing around the UK and abroad, and more recently, spending time with his young daughter.

Adrian has worked in the security industry for over 30 years and has a wealth of experience as he progressed through the ranks from an Apprentice Engineer to Senior Project Manager.

At Gough & Kelly, Adrian oversees the installation and completion of single and multi-discipline systems;  ensuring this is carried out to a high standard for client satisfaction.

In his spare time Adrian likes to keep active as a taekwondo instructor, he also enjoys mountain biking with his boys and spending quality time with his family by taking long walks on a weekend.

Vicky joined Gough and Kelly in July 2019 as a Junior Service Desk Advisor after graduating from studying a MSc Forensic Psychology at University. Vicky has progressed through the company and more recently was promoted to Service Desk Manager. Her main duties are to ensure the service desk runs efficiently to meet customer requirements and provide on-going support to the Engineering Operations Manager and Group Technical Director. In her spare time Vicky enjoys socialising with friends and family and travelling.

Robyn started at Gough and Kelly in 2014 as a Service Desk Advisor, working closely with the Service Manager to help run the service desk. After having her first child, Robyn came back part time as a Service Desk Administrator with a specific focus on intruder alarm monitoring, police connections, and overseeing the monitoring upgrades project in anticipation of the 2025 PSTN switch-off.

Robyn has recently returned to work after having her second child as the Service Desk Lead, where she is helping with ongoing training for current and new staff members, handling contract queries and undertaking internal projects.

In her spare time Robyn loves going on holiday with her family and taking part in aerial hoop, silks and gymnastics classes.

James started working for Gough & Kelly in 2002 as a Security Engineer, and later became responsible for our NSI inspections. This has been his main role for the last 17 years and James now leads the intruder alarm division of Gough & Kelly’s business. With over 30 years’ experience in the industry, James has become our main alarms trainer and auditor. This ensures that G&K continuously receive the outstanding results in our NSI inspections. When he’s not at work James enjoys spending time with his family and socialising with his friends.

Jemma has worked for Gough and Kelly since 2005. In the Service Department, she is responsible for auditing all reactive works, preparing for them to be invoiced and is currently working on monitoring upgrades project as we prepare for the 2025 PSTN switch-off.  In her free time, Jemma enjoys watching her two sons playing and refereeing football for their local grassroots team and follows the cricket during the summer months.

Rachel is a recent addition to Gough and Kelly’s Service Department, taking on the role of Key Accounts Advisor. Rachel is responsible for managing a number of our valued customers. As the first point of contact via phone and email, she ensures client satisfaction by keeping our key customers up to date. Rachel creates and distributes monthly reports, attends meetings and manages online portals. Outside of work Rachel enjoys arts and crafts, spending time with her three granddaughters and road trips in her campervan.

Georgia joined Gough and Kelly in 2021 on a Level 2 Customer Service Practitioner Apprenticeship. After successfully completing her course in November 2022, she was promoted to Installations Administrator in March 2023. Georgia works within the Service Department to facilitate new installations and projects, dealing with our monitoring intruder alarm and police response services and monitoring stations, ensuring that our customers receive the highest quality service and support. When she's not busy at work, Georgia enjoys spending time with her friends and family, as well as honing her culinary skills in the kitchen.

Lauren joined Gough and Kelly’s Service Department as a Junior Service Desk Administrator in February 2022. After a successful year within the department, Lauren was promoted to Service Desk Advisor. Lauren is responsible for managing all service emails and ensuring that all faults are attended to within the required deadlines, ensuring that our customers receive the highest level of service and support. Lauren also plays a key role in scheduling and booking in reactive works, working closely with our engineering team to ensure that all jobs are completed to the highest standards. Outside of work, Lauren enjoys baking and socialising with friends and family.

Adam first joined the Gough & Kelly team in 2021 as an Event Steward throughout his studies, and has recently graduated with a Law degree from Leeds Beckett University. Now living in Leeds permanently, Adam has become a Service Desk Advisor to ensure the smooth running of the Service Department. In his free time, Adam enjoys going to watch the football every weekend with his friends and going on holiday to Cornwall with his family.

Natalie joined Gough & Kelly in September 2022 as an Administrative Assistant in our Electrical Department. Natalie has now transferred to the Service Department to take the role of our Preventative Maintenance Coordinator. As part of this role, Natalie is responsible for ensuring that our routine maintenance visits are planned and organised efficiently to meet schedules and SLAs. By answering and handling internal and external phone calls, Natalie provides timely and effective support to our customers and engineers alike. In her spare time, Natalie enjoys socialising with her friends and walking her dogs Bodie and Blossom.

Jack joined Gough & Kelly in 2022 as a Business Admin Apprentice, and has since progressed into a Service Coordinator for South Yorkshire. His day-to-day tasks include supporting the Sales Team with quoting remedial works and small jobs while helping the operations of the South Yorkshire works. Outside of work, Jack likes to play Rugby League and watch football, especially Manchester United.

James joined Gough & Kelly in April 2024 as a Service Desk Administrator. James plays a pivotal role in our false alarm management, regularly monitoring the false alarms, keeping customers informed, managing the police response process and collaborating with the monitoring station to ensure accurate and up-to-date information is held. Outside of work, James cherishes spending quality time with his family, exploring new places together and eagerly cheering on his favourite team every weekend.

Lee joined Gough & Kelly as a CCTV Technical Desk Engineer in 2023, after moving to the Leeds area and has been in the industry for over 4 years. Lee ensures the security sytems we monitor run to the highest standard, reviewing footage and false alarms. In his spare time he likes to repair and rebuild computers, travel and explore new movies and TV shows.

Jade joined Gough and Kelly in 2013 as an apprentice and worked as the company receptionist before moving into a HR role. After completing her CIPD Level 5 Diploma in People Management, Jade then progressed to a HR Advisor position, and more recently, has been promoted to HR Manager. Jade is responsible for all screening and vetting within the business and provides daily assistance, advise and support in the running of the HR department. Outside work, Jade enjoys yoga, films, go karting and eating out.

Millie joined Gough and Kelly in June 2019 after graduating from The University of Manchester where she studied BSc Psychology and MSc Organisational Psychology. As our Assistant HR Manager and having gained her CIPD Level 5 Diploma in People Management, Millie is responsible for recruitment and onboarding, training and development, and overseeing the company's HR systems and software. In her spare time, Millie enjoys travelling and spending time with her family and friends.

Lexi has recently joined Gough & Kelly after completing her GCSE's and will be completing her CIPD alongside a Level 3 qualification in HR Support throughout her apprenticeship. Lexi is responsible for assisting the HR department with day-to-day tasks to ensure the systems and employee details are up to date. In her spare time, she enjoys sending time with her friends and family as well as going to the gym and walking her dog.

Peter is a qualified Electrical Technician who has worked with some of the region's largest electrical contractors. Peter joined Gough & Kelly in 1998 and is the manager of the Electrical & Fire department. He is responsible for quality control, overseeing the work of the electrical staff and signing off on projects to confirm they meet the requirements of NIC EIC, BAFE and NSI. Peter also oversees our Electrical and Fire maintenance contracts. In his spare time Peter enjoys spending time with his family, he loves music and likes to play his banjo.

Russell joined Gough & Kelly in March 2020 as a Fire Alarm Project Engineer in the Electrical & Fire Department. With over 15 years’ experience maintaining, installing and commissioning Fire Alarm systems, Russell has now moved into the role of managing projects from the initial design stage through to handover to our clients. He also assists Peter with the day to day running of the Electrical & Fire department. In his spare time Russell enjoys dog walks with the family and is a keen Golfer.

James joined Gough and Kelly in June 2021 as an Assistant Electrical Manager. He works alongside Peter, our Electrical Manager, to produce CAD drawings, prepare quotations, manage stock control and generally support the electrical team. Outside of work, James enjoys socialising with his friends and playing golf.

Owen joined Gough & Kelly at the start of 2024 as an Electrical and Fire Minor Project Coordinator, after previously studying Fire Engineering at university. He works alongside the Electrical & Fire team, ensuring jobs are organised and run as smooth as possible. He is looking forward to gaining more experience within the industry and further helping the team. In his spare time, Owen enjoys watching football and rugby and spending time with friends and family.  

Kim joined Gough & Kelly in 2004. As Finance Manager, she works alongside James and helps to manage day-to-day running of the accounts team, including payroll.

Outside of work, Kim enjoys socialising and spending time with her children.

Lauren is a qualified CIMA Accountant and has worked in the Accounts Department as the Financial Controller since 2022. She is responsible for producing the monthly management accounts, Group KPI information and prepares the year end accounts for the external financial audit. Outside of work, Lauren enjoys playing sports and has two dogs, Dante & Freyja.

Jacqui joined Gough & Kelly in March 2023 having spent many years working in credit control and debt collection. Her experience and knowledge will help G&K as the company grows and our client base develops. On a weekend, Jacqui enjoys socialising with friends and family or having a night in watching Horror movies! Jacqui also loves spending time abroad in the sun!

Chloe joined Gough & Kelly as a Credit Controller in July 2023, having spent several years working in the security industry. On weekends, she enjoys socialising with friends and spends her Sundays on muddy pitches, watching her son play football.

Rachel started with Gough & Kelly at the start of 2023 as our Payroll Administrator. She enjoys the fast pace and challenges that come with the role and looks forward to her future growth within the Accounts team. Rachel enjoys spending time with family and friends outside of work and walks with her dog ‘Gary’.

Max joined Gough and Kelly in 2021 on a level 3 Business Administrative Apprenticeship. During his course, he worked closely with our accounts department and decided to join them as this would be great for his development and future progression. Now as an Accounts Assistant Max supports the Accounts department in the day-to-day transactional activity. In his spare time, Max enjoys watching football and spending time with friends.