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Customer Service Apprentice, Leeds

Salary: £16,500.00 per annum

Closing Date:

Gough and Kelly, an NSI Gold company, is a premier provider of security products and services and has served the north of England for over three decades.

We now have an excellent opportunity for an enthusiastic and motivated Customer Service Apprentice to join the team in Leeds, to provide telephone support and administrative duties to the service department to help ensure customer satisfaction.

The position:

  • Permanent, full-time
  • 40 hours per week
  • To complete the Level 2 Customer Service Practitioner Apprenticeship

Gough and Kelly value hard work and commitment, and in return, we are committed to giving back to our employees. We have an excellent and ever-growing benefits package to set you on the right path from the day you join us:

  • Enhanced sick pay
  • Holiday entitlement – increasing to 24 days, with length of service, plus 8 bank holidays
  • Employee Assistance Programme (EAP)
  • Private Healthcare Scheme (with length of service)
  • Employee Benefits Programme (with length of service)
  • Ongoing training and mentoring, with development and progression opportunities
  • Pension Scheme
  • Cycle to Work Scheme
  • Company social events

Main duties:

  • To answer, handle and direct customer, supplier and staff queries via email and telephone and to keep customers informed throughout the entire process.

  • To check and edit completed engineer job sheets, ensuring that all information is correct and up to date, then sending to the customer directly via email.

  • To scan and file engineering paperwork, ensuring that all documents are stored correctly and can be accessed easily.

  • To keep track of relevant service information by updating spreadsheets.

  • To prepare parcels and keep track of receipts, ensuring that all parcels are sent and received in a timely and efficient manner.

  • To attend all college sessions and complete assessments as required.

  • To take responsibility for applying all college learning to your role, to understand the combination of academic and practical elements of business administration.

  • To interact with the service team and assist in ensuring the efficient and smooth day-to-day operation of the office by carrying out additional duties, as required.

The ideal candidate will:

  • Possess Grade C/4 or above in Maths and English
  • Have a minimum of 1 year of customer service experience (preferable)
  • Be driven and willing to learn
  • Possess excellent customer service skills and experience
  • Have strong verbal and written communication skills
  • Possess strong organisational abilities
  • Have strong computer literacy skills
  • Be professional, reliable, punctual, and flexible

Gough and Kelly are an equal opportunities employer. We are committed not only to our legal obligations but also to the positive promotion of equality of opportunity in all aspects of employment.

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