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UK terrorism threat level:

Relief CCTV Operator, York

Salary: Competitive

Closing Date: 1st June 2024

We are now looking for a professional and reliable Relief CCTV Operator to provide services in York city centre.

Job purpose: CCTV operation and surveillance of the City of York Council’s CCTV system. Working in partnership with North Yorkshire Police and providing CCTV images to allow them to respond to incidents.

This is an ad-hoc position comprising of 12 hours per shift (rota is given at least one month in advance; position will include day and night shifts), with the possibility of transpiring to a permanent position. It is essential that applicants hold a specific SIA CCTV Licence. A good knowledge of York city centre is also desirable.

Gough and Kelly value hard work and commitment, and in return, we are committed to giving back to our employees. We have an excellent and ever-growing benefits package to set you on the right path from the day you join us:

  • Competitive rate of pay
  • Employee Assistance Programme (EAP)
  • Private healthcare scheme (with length of service)
  • Employee perks and discounts (with length of service)
  • Ongoing training
  • Employee recognition scheme
  • Pension scheme
  • Holiday entitlement – increasing to 30 days, with length of service (pro rata)
  • Cycle to work scheme


  • To operate and monitor all systems within the control room in an efficient manner and to ensure that all work is undertaken in compliance with the operating procedures, legislation and the codes of practice.
  • To assist in obtaining and maintaining the British Standards 7958:2005.
  • To liaise with the Police, other agencies and members of staff to ensure the appropriate use of the system. To include all evidential records and witness statements to a standard acceptable to the rules.
  • To record all events and actions in a clear and accurate written format.
  • To provide an efficient and courteous radio and telephone answering service and to deal efficiently with all enquires.
  • To report equipment failure to the site supervisor to maximise operation of the system.
  • To maintain a secure system for providing data in accordance with the established regulations and to ensure that the security of the control room and equipment is maintained at all times.

Skills, attributes and experience:

  • SIA CCTV Licence is essential
  • Exceptional communication and customer service skills
  • Excellent organisational skills with the ability to multitask
  • Strong problem solving skills and competence in paying attention to detail
  • The successful applicant will be punctual, honest and trustworthy
  • NPPV2 vetted is desirable, but not essential
  • CCTV Operator experience is desirable, but not essential, as training will be given

Gough and Kelly are an equal opportunities employer. We are committed not only to our legal obligations but also to the positive promotion of equality of opportunity in all aspects of employment.

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