Skip to main content

BT RedCare closure

26/04/2024 Domestic
BT RedCare closure

From the 1st of August 2025, BT will be closing all of its Redcare Operations. This means you may need to act now to ensure your security systems are uninterrupted.

BT Redcare closure: what should I do? 

Earlier this year, British Telecom (BT) announced that from the 1st of August 2025, it will be closing all of its Redcare Operations. This means you may need to act now to ensure your security systems are uninterrupted.

We understand this news may be frustrating, but we understand the importance of maintaining robust security and we’re here to help.

What is Redcare?

For more than 30 years, BT’s Redcare division has provided alarm signalling systems for homes and businesses all over the UK, including an extensive range of alarm signalling products, and the first self-monitoring Alarm Transmission System, Redcare ‘Classic.’

As part of the switch-off, the Public Switched Telephone Network (PTSN) is moving to a fully digital network, meaning many systems will not work, and alarm installers are working to transition customers over to newer products, which are fully compatible with the new fibre network.

What do I need to do?

Given the importance of alarm systems, not just for security but also for insurance coverage, we advise that you take proactive steps to find an alternative product compatible with the new fibre network.   

The migration is set for completion in 2025, but in some areas, the transition has already begun. To ensure your security remains robust and fit for purpose we advise that you check your current alarm system and take proactive steps to upgrade if necessary.

If you haven’t upgraded your systems by the time the changes take place, your signalling equipment will not function correctly, and your alarm will no longer send notifications to an Alarm Receiving Centre (ARC).

If you are looking at replacing your current system, we advise that you ensure your new system is:

  • Installed by a company regulated by the National Security Inspectorate (NSI) or the Security Systems and Alarms Inspection Board (SSAIB). 
  • Maintained in full working order under a contract for preventative and corrective maintenance by a company or installer listed by one of the two police-approved alarm inspectorates noted above.

How can Gough & Kelly help with the BT Redcare closure?

Our experts have over 35 years’ security experience and we’re committed to helping you find the right solution to fit your needs.

All our alarm systems from 2024 are fully compliant with the new system. Our intruder and fire alarm systems have remote signalling units, which seamlessly connect and send signals to an alarm receiving centre (ARC). This shows when the system is set, unset, any activity and activations or faults. If you have a URN (unique reference number), the ARC will automatically notify the Emergency Services of any activity.

If you need help, please contact us at the details below. Our team of experts is on hand to help. We can assess your current system, and your needs to help find a solution that will work for you.