Customer Service Apprentice, Leeds

Salary: £7.55 - £12.21 per hour, depending on experience

Closing Date: 31st August 2025

Are you ready to take your first step into an exciting career in customer service with a company that truly values your growth and potential?

We’re now on the lookout for an enthusiastic and motivated Customer Service Apprentice to join our dynamic Service Department in Leeds. You’ll gain hands-on experience, develop essential administrative and customer service skills, and complete a Level 2 Customer Service Practitioner Apprenticeship, all while being supported every step of the way.

The position:

• Full-time, 40 hours per week
• To complete the Level 2 Customer Service Practitioner Apprenticeship

Main duties:

• To answer, handle and direct customer, supplier and staff queries via email and telephone and to keep customers informed throughout the entire process.
  
  
• To check and edit completed engineer job sheets, ensuring that all information is correct and up to date, then sending to the customer directly via email.
  
  
• To scan and file engineering paperwork, ensuring that all documents are stored correctly and can be accessed easily.
  
  
• To keep track of relevant service information by updating spreadsheets.
  
  
• To prepare parcels and keep track of receipts, ensuring that all parcels are sent and received in a timely and efficient manner.
  
  
• To attend all college sessions and complete assessments as required.
  
  
• To take responsibility for applying all college learning to your role, to understand the combination of academic and practical elements of business administration.
  
  
• To interact with the service team and assist in ensuring the efficient and smooth day-to-day operation of the office by carrying out additional duties, as required.

What we’re looking for:

• Maths and English GCSEs at grade C/4 or above
• Ideally, at least 1 year of customer service experience
• A positive, can-do attitude and eagerness to learn
• Excellent communication skills — written and spoken
• Confidence using Microsoft Office and other IT systems
• Strong organisational skills and attention to detail
• Reliability, punctuality, and a professional approach

We value hard work and commitment, and in return, we are committed to giving back to our employees. When you join Gough & Kelly, you’ll benefit from:

• Enhanced sick pay
• Generous holiday entitlement – 24 days (with service), plus 8 bank holidays
• Employee Assistance Programme (EAP)
• Private Healthcare Scheme (with service)
• Ongoing training, development and mentoring
• Workplace Pension Scheme
• Cycle to Work Scheme
• Company social events

Gough and Kelly are an equal opportunities employer. We are committed not only to our legal obligations but also to the positive promotion of equality of opportunity in all aspects of employment.