Service Manager, Leeds

Salary: £35,000-£48,000 per annum, depending on experience

Closing Date: 1st June 2024

Gough and Kelly, an NSI Gold company, is a premier provider of security products and services and has served the north of England for over three decades. We work with customers including LUFC, Sheffield University and City of York Council.

We now have an excellent opportunity for an experienced Service Manager, with a minimum of 5 years’ experience, to join the fast-paced team based in Leeds.

The position:

• Permanent, full-time
• 40 hours per week

Gough and Kelly value hard work and commitment, and in return, we are committed to giving back to our employees. We have an excellent and ever-growing benefits package to set you on the right path from the day you join us:

• Excellent rate of pay - £35,000-£48,000 per annum, depending on experience
• Company leased electric vehicle
• Enhanced sick pay
• Holiday entitlement – increasing to 24 days, with length of service, plus 8 bank holidays
• Employee Assistance Programme (EAP)
• Private Healthcare Scheme (with length of service)
• Employee Benefits Programme (with length of service)
• Pension Scheme
• Cycle to Work Scheme
• Company social events

Responsibilities:

• Service of security systems within the specified region through the effective management of others. This will include but is not limited to the following:

a) Manage the site, product and engineer audits
b) Manage the customer compliance within the department
c) Ensure customer queries are dealt with in a timely manner
d) Assist with technical queries from engineers, Account Managers and Head of Departments
e) Oversee engineer scheduling to maximise efficiency

• Carry out field-based mentoring and training for all engineering staff
• Consider the commercial impacts of day-to-day decisions for the department
• Provide the first escalation point from engineers, in and out of core working hours
• Provide effective communication in all media, both internally and externally to ensure SLA's are met
• Working within a team providing coverage of customer database as required
• Maintain up to date knowledge of British Standards in relation to job activities

Role requirements:

• Minimum of 5 years' technical experience in an engineering role
• Previous experience within a managerial position
• Experience within the security industry
• Computer literate
• Full UK driving licence required

Gough and Kelly are an equal opportunities employer. We are committed not only to our legal obligations but also to the positive promotion of equality of opportunity in all aspects of employment.