We pride ourselves on delivering superior customer service. But don’t just take our word for that. See what some of our clients have to say:

For a personalised quote or site visit, talk to a specialist today on 0344 880 7100 or email enquiry@gough-kelly.co.uk

As the Event Safety Officer I had the pleasure of working with Gough & Kelly for the first time in July 2015 for the section of the Tour de Yorkshire that passed through the City of York. This was a complex event requiring a dynamic approach to ensure the safety of those attending the event and also facilitating the normal operation of a busy city on a Bank Holiday weekend. From the initial meetings, throughout the planning process and during delivery of the event I was impressed the professional approach of the Gough & Kelly team. Even more impressive was the stewarding team on the ground who dealt with the challenges they were faced with in a flexible and efficient manner. A first rate performance, and I look forward to working with Gough & Kelly again.

Phil Atkinson CMIOSH, Managing Director, ACT (National) Ltd – Risk Management for Events & Industry

“I would like to feedback that the Gough and Kelly staff who worked on site at The Glebe to install CCTV were gents, polite, helpful, tidy, and considerate. A credit to Gough and Kelly”.

Janet Marther, Housing Management Officer Independent Living Scheme, City of York Council

The decision to award this contract to Gough and Kelly was not just cost-led, but also based on the trust and confidence we immediately had in their team. So far they have met all of our expectations.

Roger Pinto-Smith – Greenwoods Menswear – Facilities Manager

“Dear Team G&K, By way of introduction, I am Gareth Dalby the General Manager for the vaccine programme and I am currently preparing to leave the programme to take on my next challenge; many of you I will have met many times and some our paths may not have crossed. I would like to thank you for all the hard work and support you have put into the vaccination programme over the last seven months. The steps you have taken to work alongside the NHS organisations and other partners from the city have been first class. As a team you have embraced our improvement methodology and even joined us when we have reported our successes to the CEO’s of the NHS organisation in Leeds (Nathan). This newly fostered relationship I am sure will now go on way into the future. You have been crucial to the success of the vaccination programme, and we are looking forward to continuing this partnership into phase 3; supporting the booster programme will be the next big challenge for team Leeds. The planning is on-going to work out how this will be achieved and more will be released to you over the coming weeks. Your manner and professionalism has been outstanding and your customer service is humbling to watch (Jennie you have a way with people that makes them feel special). I would personally like to thank you all; your support has been and continues to be pivotal to ensuring the Leeds programme is a success and we meet the demand of vaccinating the population of Leeds and the surrounding area. I wish you all the best of luck in your future endeavours and hope to see you around”.

Gareth Dalby, General Manager, Elland Road Vaccine Centre

“Just to drop you a quick note regarding Kenny’s performance at Compass. Since taking the Monday to Friday day shift, I have noticed that his increased day presence has become a real asset to the estate. Many of our customers have praised his willingness to help, his knowledge of the running of the estate as well as his diligence in undertaking routine inspections of the estate.   We recently held our investor tour on site and Kenny was extremely helpful in the uprun; coordinating the landscaping and moving pallets from outside units to ensure the site presented the best it could. I cannot praise his performance over the past 6 months enough.

Thanks”

Elizabeth Harman, Senior Asset Manager

I would like to take this opportunity to say a big thank you on behalf of Abbey Grange Academy for the time and effort Gough and Kelly have put into upgrading our CCTV system – we are really impressed with it! The professional service we received from the original planning through to the final handover of the completed system was second to none. I would particularly like you to pass on my thanks to the engineers that carried out the installation work and especially to Martin, who was particularly helpful and took time to work with us and show us how everything worked. I would not hesitate to recommend Gough and Kelly to anyone considering to use their services!

Ian Clarke, Abbey Grange Church of England Academy, Leeds

I wouldn’t use any other contractor.

Mr A Sowerby – Abbey Grange High School – Estate Grounds Keeper

Leeds Community Safety / Safer Leeds have worked successfully with Gough and Kelly Ltd over the last seven years in the implementation of bespoke, crime reduction solutions in all parts of Leeds. Gough and Kelly’s high quality of workmanship has always been complemented by their excellent after care service, and all schemes carried out have been delivered with agreed budgets and timescales. We continue to work closely in partnership with them on new and exciting schemes, in order to reduce crime and reduce the fear of crime for residents of Leeds.

Brent Brady – Leeds Community Safety – Alleygate Co-ordinator

Gough and Kelly worked to time and budget, which is essential. The engineers worked well and communication was excellent.

Janet Taylor – Finances and Premises Manager

Gough and Kelly have been the site’s preferred electrical supplier since 2003. They have successfully been involved in every major site electrical development during this period. The regular maintenance of the site electrical systems including the barriers, fire and intruder alarms is also contracted to GK. The site operates a 24/7 working system and their dedication, diligence and commitment to service has proved to be a major asset over the years. In conclusion I would have no hesitation in recommending them to any other organisation.

Len Smith Grad IOSH MInstLM AIEMA – DHL – Health & Safety Manager

Car Care Plan and Gough and Kelly have been in partnership since February 2006. During that time they have continued to maintain a high level of both professionalism and service. They react promptly to our needs and adapt quickly to any changed we may implement. More recently we have implemented new arrangements whereby Gough and Kelly personnel cover our main reception mornings and evenings. This brings peace of mind to our own staff and a professional image to our customers. Gough and Kelly understand our business need with a broad range of services whilst delivering an excellent customer service. We would not hesitate to recommend to any prospective client.

Darren Fletcher – Car Care Plan – Facilities Manager

Stuart White, who came out to site this week, represented your company in an exemplary manner. He presented to staff in a friendly and professional manner, and included them in the fire training session.

Michael Tuite – White Rose Academies Trust – Assistant Estates Manager

Stuart White, who came out to site this week, represented your company in an exemplary manner. He presented to staff in a friendly and professional manner, and included them in the fire training session.

Michael Tuite – White Rose Academies Trust – Assistant Estates Manager

A "wonderful" Leeds United steward has gone viral across social media after an act of kindness to a child at the match against Crewe on Tuesday (24th August). Six-year-old Freddie Bremner Burnell has been going to Elland Road with his family since he was just 11 days old. Following the 3-0 victory on Tuesday night, little Freddie was desperate to congratulate the players as they did a lap of honour. His mum Emma told the Yorkshire Evening Post, “a matchday steward picked Freddie up and placed him on the advertising boards so he could get the best view of his heroes”. According to Emma, Mick told them: "children need memories". She was blown away by his generous gesture and posted about it on Twitter. Her post has since gone viral with hundreds of Leeds United fans praising the steward. The post read: "MASSIVE thank you to this wonderful Steward at Elland Road for lifting Freddie onto the sponsor boards so he could clap the team off at the final whistle.

We have always received a professional service in terms of quality and value for money, customer service is good, always friendly, helpful and efficient.

Beverley Yearwood – North East Divisional Community Safety Partnership – Area community safety co-ordinator

“Leeds City College and formerly Park Lane College have used the services of Gough and Kelly for in excess of six years. During the relationship they have provided the college with several services, the primary one being a key holding and alarm response facility. Additionally they have provided security officers as required and support our lone worker procedures. The college operates from numerous sites across the Leeds area. It is important that when the buildings are locked, should the unexpected happen like an intruder or a fire alarm activation, there is a quick response. I have always found that the services provided by Gough and Kelly to be quick and efficient. Confirmation of a callout is received via an emailed activation report. I deal directly with their Operations Manager who is readily contactable should the needs arise. Their control room keeps me actively informed of any incidents that are outside of normal expectations. In summary I am very pleased with the service and professionalism received from Gough and Kelly and would happily recommend them to potential clients.”

Richard Giles – Leeds City College – House Services Manager

“I am writing to thank you for the security service you recently provided at our school. It was a difficult time for us, operating without an alarm system, and it was reassuring to know that your staff were on the premises. The staff who provided the security cover were polite and professional at all times and I would have no hesitation in recommending your service to potential clients.”

N. Hemingway – Acting Head teacher, Whitebridge Primary School

I am writing to you to express our gratitude for the way your company has supported Bostik Findley during the sale of our Leeds 27 site. The manner in which you looked after our property was excellent. You always kept us informed of situations and potential risks to the property and responded with additional guards or full time cover immediately. Your company was able to assist us in many other areas other than security, we were amazed with the diversity of work that you undertook on behalf of Bostik Findley, which ranged from clearing the site to removal, sale and disposal of plant and equipment. In closing, may I wish your company a successful future and once again thank you for the professionalism and enthusiasm shown by all your staff during the closure and sale of Bostik Findley Ltd. Leeds 27. I hope we have the opportunity to work together in the future.

J Davies – Project and Engineering Manager – Bostik Findley

We run a portfolio of commercial property around the UK and contract various suppliers in different locations including, since March 2010, Gough and Kelly to look after our interest in Leeds. Initially we replaced G4S with Gough and Kelly for our security needs and have gone on to use them for a handful of additional services, all very satisfactorily. Without reservation, I would say you’ll find that they: – Listen carefully to your needs – Deliver what is required promptly and exceed expectations – Display common sense when something out of the ordinary occurs – Employ & train staff who are reliable, polite & courteous.

I’d go further; Gough and Kelly staff are well motivated, thereby leaving you in the knowledge that you really are in safe hands. It’s not just the service, it’s the culture of the company which ensures business growth for many years to come.

Danny Bowers – Palm Assets – Director

Thanks for the installation. Everyone involved was professional and a pleasure to have around.

Mr D Metcalf

“I just wanted to let you know how impressed I was with the staff who are working at the Elland Road Vaccination Centre. I’ve been down there twice now, and both times, every staff member I’ve encountered was proactive, friendly, helpful, and knowledgeable, making what could have been a difficult experience run smoothly. Everyone I saw was dealing with the public with sympathy and understanding that people might be scared and anxious and was constantly ready to help and provide reassurance – they were all an absolute credit to your business, and as we always need more positivity in the world, I thought I should let you know! Thanks and best wishes”

Kate Gregory, Knowledge and Content Manager, Onto the Page Ltd

“Thank you to your out of hours team for sorting our alarm issue. Everything was handled so professionally, rapidly and in such a friendly manner. I am very impressed, and won't hesitate to mention it to others. Best Wishes”

Mr & Mrs Grant, domestic customers

I just wanted to say we were very impressed with the staff on all the events this year very helpful and proactive.  Excellent in communicating with myself and our team. The team leaders were very switched on and backed up well by the staff. Jenny, Scott, Stuart all very helpful at Farsley and the councillor was also very complimentary of your staff and wanted me to feed that back. Please pass this on to the staff and team leaders”.

Jason Tabor, Breeze Event and Project Team Manager, Leeds Arts, Events and Venues.

“Can you please pass on my thanks to all of your staff who were involved in organising and supporting the Executive meeting last night. I was able to witness at first hand the dedication and commitment of your teams. I know the public speakers were grateful for their support. Your staff are doing a brilliant job in what are sometimes difficult and challenging circumstances. I want you to let them know that their work is hugely appreciated”.

Sharon Stoltz, Director of Public Health for City of York